Shipping Policy
Shipping Policy
At Lumio Store, we want to make sure your order is delivered safely and as quickly as possible.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. During busy periods, processing may take slightly longer, but we will do our best to keep you updated.
Shipping Time
Estimated delivery time is usually:
7–12 business days
Delivery time may vary depending on your country, shipping carrier, customs processing, and local delivery conditions.
Shipping Cost
We currently offer:
Free tracked shipping on all orders
There are no extra shipping fees at checkout unless stated otherwise.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow 2–5 business days for tracking information to update after your order has been shipped.
Wrong Shipping Information
Please make sure your shipping address is correct before placing your order.
If you enter the wrong address, contact us as soon as possible at:
We cannot guarantee changes after the order has already been processed or shipped.
Delayed Orders
Sometimes orders may be delayed because of customs, high shipping volume, carrier issues, weather, or incorrect shipping information.
If your order has not arrived after the estimated delivery time, please contact us and we will help check the status.
Lost or Missing Packages
If your package is marked as delivered but you did not receive it, please first check with your local courier, neighbors, or building reception.
If you still cannot find your package, contact us at:
We will do our best to help you resolve the issue.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact Us
For any shipping questions, please contact us at:
We usually respond within 24–48 hours.